Shipping policy
Last updated: June 24, 2026
Thank you for shopping with zero2cart. This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is placed on our website.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during holidays, high-volume periods, product launches, or promotional events.
Orders are not usually processed or shipped on weekends or holidays. If there is a significant delay in processing your order, we will contact you by email.
Shipping Times
Estimated delivery times vary depending on the product, destination, carrier, and fulfillment location. Most orders are delivered within 7–15 business days after shipment, but some items may arrive sooner or take longer depending on availability and carrier conditions.
Please note that estimated shipping times are not guaranteed. Delays may occur due to weather, carrier delays, customs processing, incorrect shipping information, supply issues, or other circumstances outside of our control.
Shipping Rates
Shipping rates, if applicable, are calculated and displayed at checkout before you complete your order. Any available free shipping offers or promotions will be shown during checkout or on the applicable product or promotion page.
Order Tracking
Once your order ships, you may receive a shipping confirmation email with tracking information if tracking is available. Tracking updates may take 24–72 hours to appear after the carrier receives the package.
You can also track your order through the order tracking option on our website or by contacting us at zero2cart@gmail.com.
Multiple Shipments
Some orders may be shipped in multiple packages, especially if items are fulfilled from different locations or suppliers. If this happens, you may receive separate tracking numbers and packages may arrive on different days.
Incorrect Shipping Information
Please make sure your shipping address is accurate before placing your order. zero2cart is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, contact us as soon as possible at zero2cart@gmail.com. We will do our best to help, but we cannot guarantee that changes can be made after an order has started processing or shipped.
Lost, Delayed, or Missing Packages
If your package appears delayed, missing, or marked as delivered but you have not received it, please first check the tracking information, your mailbox, front door, building office, neighbors, and local carrier office.
If you still cannot locate your package, contact us at zero2cart@gmail.com with your order number and tracking information, and we will review the issue and assist where possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at zero2cart@gmail.com. Include your order number, a description of the issue, and clear photos of the damaged item and packaging so we can review the situation.
International Shipping
International shipping availability may vary by product and destination. Customers are responsible for any customs duties, taxes, import fees, or other charges that may apply in their country unless otherwise stated at checkout.
International orders may experience delays due to customs inspections, local carrier processing, or import regulations. zero2cart is not responsible for delays caused by customs or local authorities.
Returns and Shipping
For information about returns, refunds, and return shipping instructions, please review our Refund Policy.
Please do not send returns without contacting us first. If your return is approved, we will provide the return shipping instructions and return address by email.
Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us at zero2cart@gmail.com.
